TERMS & CONDITIONS

These General Terms and Conditions of Sale apply to any order you place with us at www.nursecallequipment.co.uk as a consumer.  You must read these General Terms and Conditions of Sale carefully, these Terms & Conditions should be read inconjunction with our Privacy Policy.  By placing an order, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale and the associated privacy policy in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service.

Placing an Order

When placing an order with us you can do so by emailing us at sales@nursecallequipment.co.uk or by purchasing through our online shop.

All items are subject to availability.  We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.  Any alternative products supplied will be covered by the same right to cancel.

Acceptance of your order

Please note that completion of your order does not constitute our acceptance of your offer to purchase products from us.  Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.

Prices

We reserve the right to change prices without prior notice at any time. Prices charged will be those in force at the date of the Customer's order.

Value Added Tax (VAT)

VAT is charged at the prevailing rate, our VAT number can be found at the bottom of our pages as well as on your invoice documentation

Payments

Payment must be made at time of ordering.  If by agreement with us you set up an account all payments are subject to payment within 30 days from order with no exceptions.

As soon as we receive your official purchase order we will email an invoice to you which will include our payment details.  We accept payment by BACS transfer and PayPal.

The payment terms provided will depend upon the nature of the establishment purchasing the goods, but we normally provide 30 days payment terms/credit to NHS organisations and Local Authorities. In all other circumstances, a pro-forma invoice will be provided by our accounts department and payment prior to dispatch will be required.  If in doubt as to the payment terms that you will be eligible for, please contact us accounts@nursecallequipment.co.uk  We are happy to help.

Delivery

Goods supplied by www.nursecallequipment.co.uk  are offered subject to availability.

Delivery will be to the address specified in your order.  Urgent Next Day Delivery orders can be arranged with us, please email us at orders@nursecallequipment.co.uk

We endeavour to dispatch all orders on the same day once payment is confirmed and ordered before 1pm under normal circumstances.  Orders placed after this time or at the weekend are shipped on the next business day.    

If an item is out of stock we will advise you by email or phone and do our utmost to supply the item as soon as possible or we may ask you to re-order.  All risk, including risk of loss and/or damage to the products shall pass to you when they are delivered to the delivery address specified in your order.  If you have any queries please do not hesitate to contact us, we are happy to help. 

Notice of Damage, Defect, Non Delivery, or Incorrect Delivery

You should check all products once received against your order.  If the products you receive are damaged or incorrectly supplied on delivery then you must inform us (by phone or email) within 3 working days of your delivery.  Please email us at orders@nursecallequipment.co.uk

Product Guarantee

A standard 12 month guarantee, from date of delivery applies to all products with the exception of consumables, disposable and limited life products.

Any products we supply to you will be of satisfactory quality when delivered and when used for purposes for which the goods of that type are ordinarily used (in accordance with data sheet and instructions provided by us).  Nurse call equipment will not be liable for any defect in the goods arising from wear and tear, wilful damage, accident, negligence or use other than that intended.

If any goods do not conform to manufactured standard and where we are notified within 12 months of the delivery date, www.nursecallequipment.co.uk will either replace goods that are found not to conform to the standard, or bring goods up to original manufactured quality, or take back the goods found not to conform to the warranty and refund the appropriate part of the purchase price.  We reserve the right to inspect the product before refund or replacement.

Complaints

Should you wish to make a formal complaint, you can write to the customer support dept. by emailing service@nursecallequipment.co.uk

The complaint will be acknowledged on receipt and we will endeavour to resolve within 3 working days.

Return and Refund Policy

Last updated: December 4th 2023

Thank you for shopping at Nurse Call Equipment. If you are not entirely satisfied with your purchase, we are here to help.

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Business - (referred to as either "the business", "We", "Us" or "Our" in this Agreement) refers to Nurse Call Equipment, (J Gleeson T/A), 184 High Street, Winslow MK18 3DQ.

• Goods - refer to the items offered for sale on the service.

• Orders - mean a request by you to purchase goods from us.

• Service - refers to the Website.

• Website - refers to Nurse Call Equipment, accessible from https://nursecallequipment.co.uk

• You - means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@nursecallequipment.co.uk

• By phone number: 0333 090 5492

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a reimbursement to You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were received in the last 14 days

• The Goods are in the original packaging

• The Goods are in an unused and new condition

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should email us at the following email address: info@nursecallequipment.co.uk or telephone us on 0333 090 5492 to raise an RMA (Return Merchandise Authorization) code.

You must provide proof of purchase. This could be a sales receipt or other evidence such as a bank statement or email confirmation of payment received from Us on purchase.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@nursecallequipment.co.uk

• By phone number: 03330905492