Nursecallequipment.co.uk Terms & Conditions & Privacy Information
Updated August 2023
General Data Protection Regulation (GDPR)
On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.
TERMS & CONDITIONS
These General Terms and Conditions of Sale apply to any order you place with us at www.nursecallequipment.co.uk as a consumer. You must read these General Terms and Conditions of Sale carefully, these Terms & Conditions should be read inconjunction with our Privacy Policy. By placing an order, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale and the associated privacy policy in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service.
Placing an Order
When placing an order with us you can do so by emailing us at sales@nursecallequipment.co.uk or by purchasing through our online shop.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value. Any alternative products supplied will be covered by the same right to cancel.
Acceptance of your order
Please note that completion of your order does not constitute our acceptance of your offer to purchase products from us. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.
Prices
We reserve the right to change prices without prior notice at any time. Prices charged will be those in force at the date of the Customer's order.
Value Added Tax (VAT)
VAT is charged at the prevailing rate, our VAT number can be found at the bottom of our pages as well as on your invoice documentation
Payments
Payment must be made at time of ordering. If by agreement with us you set up an account all payments are subject to payment within 30 days from order with no exceptions.
As soon as we receive your official purchase order we will email an invoice to you which will include our payment details. We accept payment by BACS transfer and PayPal.
The payment terms provided will depend upon the nature of the establishment purchasing the goods, but we normally provide 30 days payment terms/credit to NHS organisations and Local Authorities. In all other circumstances, a pro-forma invoice will be provided by our accounts department and payment prior to dispatch will be required. If in doubt as to the payment terms that you will be eligible for, please contact us accounts@nursecallequipment.co.uk We are happy to help.
Delivery
Goods supplied by www.nursecallequipment.co.uk are offered subject to availability.
Delivery will be to the address specified in your order. Urgent Next Day Delivery orders can be arranged with us, please email us at orders@nursecallequipment.co.uk
We endeavour to dispatch all orders on the same day once payment is confirmed and ordered before 1pm under normal circumstances. Orders placed after this time or at the weekend are shipped on the next business day.
If an item is out of stock we will advise you by email or phone and do our utmost to supply the item as soon as possible or we may ask you to re-order. All risk, including risk of loss and/or damage to the products shall pass to you when they are delivered to the delivery address specified in your order. If you have any queries please do not hesitate to contact us, we are happy to help.
Notice of Damage, Defect, Non Delivery, or Incorrect Delivery
You should check all products once received against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must inform us (by phone or email) within 3 working days of your delivery. Please email us at orders@nursecallequipment.co.uk
Product Guarantee
A standard 12 month guarantee, from date of delivery applies to all products with the exception of consumables, disposable and limited life products.
Any products we supply to you will be of satisfactory quality when delivered and when used for purposes for which the goods of that type are ordinarily used (in accordance with data sheet and instructions provided by us). Nurse call equipment will not be liable for any defect in the goods arising from wear and tear, wilful damage, accident, negligence or use other than that intended.
If any goods do not conform to manufactured standard and where we are notified within 12 months of the delivery date, www.nursecallequipment.co.uk will either replace goods that are found not to conform to the standard, or bring goods up to original manufactured quality, or take back the goods found not to conform to the warranty and refund the appropriate part of the purchase price. We reserve the right to inspect the product before refund or replacement.
Complaints
Should you wish to make a formal complaint, you can write to the customer support dept. by emailing service@nursecallequipment.co.uk
The complaint will be acknowledged on receipt and we will endeavour to resolve within 3 working days.
Return and Refund Policy
Last updated: December 4th 2023
Thank you for shopping at Nurse Call Equipment. If you are not entirely satisfied with your purchase, we are here to help.
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Business - (referred to as either "the business", "We", "Us" or "Our" in this Agreement) refers to Nurse Call Equipment, (J Gleeson T/A), 184 High Street, Winslow MK18 3DQ.
Goods - refer to the items offered for sale on the service.
Orders - mean a request by you to purchase goods from us.
Service - refers to the Website.
Website - refers to Nurse Call Equipment, accessible from https://nursecallequipment.co.uk
You - means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@nursecallequipment.co.uk
By phone number: 0333 090 5492
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a reimbursement to You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were received in the last 14 days
The Goods are in the original packaging
The Goods are in an unused and new condition
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should email us at the following email address: info@nursecallequipment.co.uk or telephone us on 0333 090 5492 to raise an RMA (Return Merchandise Authorization) code.
You must provide proof of purchase. This could be a sales receipt or other evidence such as a bank statement or email confirmation of payment received from Us on purchase.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@nursecallequipment.co.uk
By phone number: 03330905492
Updated Date - August 2023
Website privacy policy
This privacy policy sets out how nursecallequipment.co.uk uses and protects any information that you give nursecallequipment.co.uk when you use this website.
Nursecallequipment.co.uk are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Nursecallequipment.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2022.
What we collect
We may collect the following information:
- name
- contact information including email address
- Address details when placing an order.
- other information relevant to your account details that you have submitted during registration
- IP Addresses are logged by the website when registering and placing orders
Why we collect
When registering on our site for the purposes of purchasing from our store, you will be asked for the following:
Description | Type | Reason |
Name | Required |
To be able to dispatch your products to you securely Required by the payment processor to counteract fraud |
Username | Required | To be able to login to the shop area (checkout and order tracking / account management) |
Required |
Used to send you emails in relation to:
|
|
Password | Required | Site security including account protection (this field is "hashed" and not human readable |
Title | Required | Required for registration and payment processing and shipping |
First Name | Required | Required for registration and payment processing and shipping |
Last Name | Required | Required for registration and payment processing and shipping |
Address | Required | Required for payment processing and shipping |
Post Code | Required | Required for payment processing and shipping |
City | Required | Required for payment processing and shipping |
Telephone | Optional | If provided may be used for shipping notifications from the choosen third party courier |
Tracked Shipping Notification via SMS | Required |
If the shipping service you picked offers a tracking service via sms, you can approve the use of this service by checking the yes box. By agreeing to this you are authorising us to provide your telephone number to the third party service provider for the purpose of providing this service. By ticking yes you are confiming that you have also read and agreed to the Terms & Conditions and Privacy policy of the respective couriers which can be found on their respective websites. If no box is checked the default will be NO. |
Tracked Shipping Notification via EMAIL | Required | If the shipping service you picked offers a tracking service via email, you can approve the use of this service by checking the yes box. By agreeing to this you are authorising us to provide your email address to the third party service provider for the purpose of providing this service. By ticking yes you are confiming that you have also read and agreed to the Terms & Conditions and Privacy policy of the respective couriers which can be found on their respective websites.
If no box is checked the default will be NO. |
Country | Required | Required for payment processing and shipping |
State | Required | Required for payment processing and shipping |
Receive Promotional Emails | Required | In addition to the email section above, you can declare wether you wish to provide permission to receive promtional emails from nursecallequipment.co.uk |
Privacy Policy | Required | Upon registering for an account on our site you are asked to record that you have read, understood and agree to the sites Terms & Conditions as well as the linked Privacy Policy. This confirmation will be logged in your user account for compliance reasons |
Captcha | Required | To stop bot accounts being created we utilise a Captcha service provided by Google. We do not store a record that this was ticked and is also subject to terms and conditions / privacy policy as detailed by Google. |
Paypal Email | Affiliates Only | This is relevant to affiliates only and is required to make payments as defined under the affiliate program |
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- Allows you to purchase items from our store
- Allows us to dispatch your items from our store
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Nursecallequipment.co.uk operates fully on HTTPS Encryption, Our security certificate validates that your connection to our site is done so encrypted and authenticated using at a minimum SHA-256 with RSA Encryption. You can view this certificate in your browser.
Payment information is handled via Paypal / stripe our payment processors. We do not receive thus are not able to store any payment information such as card numbers, expiry dates etc. All payment information is handled on Paypal's payment site / stripe interface and are subject to their respective Terms & Conditions. Stripe / Paypal issue us an authorisation token, this token confirms that a succesful payment has been completed and allows us to match your payment against your order.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Where comment posts are made that include links to external sites or media (i.e Youtube or Flickr) could result in those sites placing a cookie relevant to their function, these are out of the control of Nursecallequipment.co.uk and you will need to read the respective sites cookie policy.
Cookies we use
Category | Domain | Reason |
Necessary | nursecallequipment.co.uk |
Necessary cookies help make a website usable by enabling basic functions like page navigation, screen fonts and access to secure areas of the website. The website cannot function properly without these cookies. Nursecallequipment.co.uk uses cookies for:
Cookies in this category include: cookieconsent_status joomla_user_state hikashop_switcher_cookie hikashop_affiliate (session cookies show as a random string of numbers and letters and are set to end when the browsing session ends) |
Preference |
nursecallequipment.co.uk google.com googleapis.com |
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Disabling this will affect the text fonts displayed whilst browsing the site Cookies in this category include: NID |
Analytic / Statistic | addthis.com admob.com adnxs.com adsensecustomsearchads.com adwords.com crwdcntrl.net disqus.com doubleclick.net googlesyndication.com googletagmanager.com googletagservices.com googletraveladservices.com googleusercontent.com google-analytics.com gstatic.com mathtag.com semasio.net tripadvisor.com urchin.com youtube.com ytimg.com spotify.com |
Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Cookies in this category include: _ga Nursecallequipment.co.uk currently only utilises Google Analytics. |
Marketing | addthis.com adnxs.com adsrvr.org adtech.com advertising.com bidswitch.net casalemedia.com contextweb.com criteo.com demdex.net doubleclick.net googleadservices.com hubspot.com instagram.com openx.net pubmatic.com rlcdn.com yieldlab.net youtube.com smartadserver.com tradedoubler.com |
Please note we do not utilise third party advertising directly on this site, this is for information only. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Cookies in this category include: IDE |
There is a lot of confusion over how cookies are placed. You may see cookies that are not included in the list above.
For example you may see cookies placed by Google for example that are not set by us. The reason for this is you may be signed into your browser i.e Chrome for account syncing. To demonstrate this, if you open a private (incognito) browsing window, those cookies will no longer be present when visiting our site.
If you cannot see the domains names in the table above and instead see GDPRLOCK then that means you have not accepted the relevant cookies for that category. To see this in action if you accept all cookies in the cookie policy box, all the above domain names will display correctly
Additional Information For Tax Exempt Customers
The following only applies to customers who have submitted a tax exempt registration form for purchasing applicable products under the UK Goverments zero VAT scheme for disabled or chronically ill customers.
Under UK Law you are required to complete a VAT exemption declaration form which is undertaken electronically on our site. This form is completed by the applicant or guardian and requires a standard set of information including:
- Full Name of Applicant
- Full name of the individual the exemption applies to if different from above
- Email Address
- Telephone number
- Description of disability
- Applicants address
- The address of the individual the exemption applies to if different from above
- Charity / Organisation name / number if applicable
- Signature
By submitting this information you undertsand that the data will be stored in electronic form for as long as required under current UK Law. You also understand that if required this information will be provided /transfered to HMRC if and when requested for financial validation purposes and this may be in either digital format or in print.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@Nursecallequipment.co.uk.
System Data
You are able to download a copy of your main profile data (system information such as user name registration date, last access date, ip address, confirmation of privacy policy acceptance etc but excluding data provided for the purpose of checking out in the shop a copy of this is sent upon each order)) by visiting the following link and submitting a data request. If you wish to cancel your account please ensure you submit this request before deleting your account. Once your account is deleted all data associated with that account (except invoices and order information for tax purposes) on the live system are deleted within 24 hours and will not be recoverable.