Nursecallequipment.co.uk Terms & Conditions & Privacy Information

Updated March 2021

General Data Protection Regulation (GDPR)


On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.

Updated Date - April 2021

Website privacy policy

This privacy policy sets out how nursecallequipment.co.uk uses and protects any information that you give nursecallequipment.co.uk when you use this website.

Nursecallequipment.co.uk are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Nursecallequipment.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14th April 2021.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • Address details when placing an order.
  • other information relevant to your account details that you have submitted during registration
  • IP Addresses are logged by the website when registering and placing orders

 

Why we collect

When registering on our site for the purposes of purchasing from our store, you will be asked for the following:

 

 Description  Type  Reason 
 Name  Required 

To be able to dispatch your products to you securely

Required by the payment processor to counteract fraud

 Username  Required To be able to login to the shop area (checkout and order tracking / account management)
 Email  Required

Used to send you emails in relation to:

  • Registration validation
  • Order creation (pending payment)
  • Order confirmation (payment confirmed)
  • Order Shipped (shipping notification)
  • Other order status (i.e. cancelled, refunded etc)
 Password  Required Site security including account protection (this field is "hashed" and not human readable
 Title  Required Required for registration and payment processing and shipping
 First Name  Required Required for registration and payment processing and shipping
 Last Name  Required Required for registration and payment processing and shipping
 Address  Required Required for payment processing and shipping
 Post Code  Required Required for payment processing and shipping
 City  Required Required for payment processing and shipping
 Telephone  Optional If provided may be used for shipping notifications from the choosen third party courier
 Tracked   Shipping   Notification   via SMS  Required

If the shipping service you picked offers a tracking service via sms, you can approve the use of this service by checking the yes box. By agreeing to this you are authorising us to provide your telephone number to the third party service provider for the purpose of providing this service. By ticking yes you are confiming that you have also read and agreed to the Terms & Conditions and Privacy policy of the respective couriers which can be found on their respective websites.

If no box is checked the default will be NO.

 Tracked   Shipping   Notification   via EMAIL  Required If the shipping service you picked offers a tracking service via email, you can approve the use of this service by checking the yes box. By agreeing to this you are authorising us to provide your email address to the third party service provider for the purpose of providing this service. By ticking yes you are confiming that you have also read and agreed to the Terms & Conditions and Privacy policy of the respective couriers which can be found on their respective websites.

If no box is checked the default will be NO.

 Country  Required Required for payment processing and shipping
 State  Required Required for payment processing and shipping
 Receive   Promotional   Emails Required In addition to the email section above, you can declare wether you wish to provide permission to receive promtional emails from nursecallequipment.co.uk
 Privacy   Policy  Required Upon registering for an account on our site you are asked to record that you have read, understood and agree to the sites Terms & Conditions as well as the linked Privacy Policy. This confirmation will be logged in your user account for compliance reasons
 Captcha  Required To stop bot accounts being created we utilise a Captcha service provided by Google. We do not store a record that this was ticked and is also subject to terms and conditions / privacy policy as detailed by Google.

 

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • Allows you to purchase items from our store
  • Allows us to dispatch your items from our store
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Nursecallequipment.co.uk operates fully on HTTPS Encryption, Our security certificate validates that your connection to our site is done so encrypted and authenticated using at a minimum SHA-256 with RSA Encryption. You can view this certificate in your browser.

Payment information is handled via Paypal our payment processor. We do not receive thus are not able to store any payment information such as card numbers, expiry dates etc. All payment information is handled on Paypal's payment site and subject to their Terms & Conditions. Paypal issue us an authorisation token only, this token confirms that a succesful payment has been completed and allows u to match your payment against your order.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Where  comment posts are made that include links to external sites or media (i.e Youtube or Flickr) could result in those sites placing a cookie relevant to their function, these are out of the control of Nursecallequipment.co.uk and you will need to read the respective sites cookie policy.

Cookies we use

 

 Category  Domain  Reason
Necessary   nursecallequipment.co.uk    

Necessary cookies help make a website usable by enabling basic functions like page navigation, screen fonts and access to secure areas of the website. The website cannot function properly without these cookies.

Nursecallequipment.co.uk  uses cookies for:

  • Remembering your cookie settings
  • Remembering if you are logged in or out
  • Remembering your shop layout choice i.e table or grid view
  • Session cookies used to remember who you are when navigating throughout our site

Cookies in this category include:

cookieconsent_status
joomla_user_state
hikashop_switcher_cookie

(session cookies show as a random string of numbers and letters and are set to end when the browsing session ends)

 

Preference

 nursecallequipment.co.uk 

 google.com

 googleapis.com

 

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Disabling this will affect the text fonts displayed whilst browsing the site

Cookies in this category include:

NID
SID
HSID
lbcs

 Analytic /   Statistic addthis.com
admob.com
adnxs.com
adsensecustomsearchads.com
adwords.com
crwdcntrl.net
disqus.com
doubleclick.net
googlesyndication.com
googletagmanager.com
googletagservices.com
googletraveladservices.com
googleusercontent.com
google-analytics.com
gstatic.com
mathtag.com
semasio.net
tripadvisor.com
urchin.com
youtube.com
ytimg.com
spotify.com

Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookies in this category include:

_ga
_gid
_gat
__utma
__utmb
__utmc
__utmv
__utmz
__utm.gif
rur
urlgen
uuid
uuidc

Nursecallequipment.co.uk currently only utilises Google Analytics.

 Marketing addthis.com
adnxs.com
adsrvr.org
adtech.com
advertising.com
bidswitch.net
casalemedia.com
contextweb.com
criteo.com
demdex.net
doubleclick.net
googleadservices.com
hubspot.com
instagram.com
openx.net
pubmatic.com
rlcdn.com
yieldlab.net
youtube.com
smartadserver.com
tradedoubler.com

Please note we do not utilise third party advertising directly on this site, this is for information only.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

 

Cookies in this category include:

IDE
ANID
DSID
FLC
AID
TAID
exchange_uid
__gads
__gac
Conversion
NID
SID
fr
tr
uuid
uuid2
uuidc
MUID
MUIDB

 

There is a lot of confusion over how cookies are placed. You may see cookies that are not included in the list above.

For example you may see cookies placed by Google for example that are not set by us. The reason for this is you may be signed into your browser i.e Chrome for account syncing. To demonstrate this, if you open a private (incognito) browsing window, those cookies will no longer be present when visiting our site.

If you cannot see the domains names in the table above and instead see GDPRLOCK then that means you have not accepted the relevant cookies for that category. To see this in action if you accept all cookies in the cookie policy box, all the above domain names will display correctly

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@Nursecallequipment.co.uk. 

 

System Data


You are able to download a copy of your main profile data (system information such as user name registration date, last access date, ip address, confirmation of privacy policy acceptance etc but excluding data provided for the purpose of checking out in the shop a copy of this is sent upon each order))  by visiting the following link  and submitting a data request. If you wish to cancel your account please ensure you submit this request before deleting your account. Once your account is deleted all data associated with that account (except invoices and order information for tax purposes) on the live system are deleted within 24 hours and will not be recoverable.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.

We will never knowingly pass your information onto any third parties outside the scope of the operation of this site. 

We do not sell your data to any third parties, nor do we utilise your data to promote site ads to you


© 2021 nursecallequipment.co.uk. All Rights Reserved. Nurse Call Equipment (J Gleeson T/A), Gemma House, 39 Lilestone Street, London, NW88SS
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Telephone

0333 090 5492

M-F 08:00 - 17:00