General Data Protection Regulation (GDPR)

On May 25, 2018, the European Union's General Data Protection Regulation (GDPR) will go into effect across all European Union markets. We believe this presents a new opportunity for marketers to strengthen their brand loyalty by focusing on consumer privacy while delivering amazing experiences. Think of it as experiential privacy — having privacy be a key part of the customer experience, through relevant privacy notices presented in context and choices that are on brand. More info about GDPR.

Updated Date - Jan 2022

Website privacy policy

This privacy policy sets out how nursecallequipment.co.uk uses and protects any information that you give nursecallequipment.co.uk when you use this website.

Nursecallequipment.co.uk are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Nursecallequipment.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2022.

What we collect

We may collect the following information:

• name
• contact information including email address
• Address details when placing an order.
• other information relevant to your account details that you have submitted during registration
• IP Addresses are logged by the website when registering and placing orders

Why we collect

When registering on our site for the purposes of purchasing from our store, you will be asked for the following:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• Allows you to purchase items from our store
• Allows us to dispatch your items from our store
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Nursecallequipment.co.uk operates fully on HTTPS Encryption, Our security certificate validates that your connection to our site is done so encrypted and authenticated using at a minimum SHA-256 with RSA Encryption. You can view this certificate in your browser.

Payment information is handled via Paypal our payment processor. We do not receive thus are not able to store any payment information such as card numbers, expiry dates etc. All payment information is handled on Paypal's payment site and subject to their Terms & Conditions. Paypal issue us an authorisation token only, this token confirms that a succesful payment has been completed and allows u to match your payment against your order.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Where  comment posts are made that include links to external sites or media (i.e Youtube or Flickr) could result in those sites placing a cookie relevant to their function, these are out of the control of Nursecallequipment.co.uk and you will need to read the respective sites cookie policy.

Cookies we use

There is a lot of confusion over how cookies are placed. You may see cookies that are not included in the list above.

For example you may see cookies placed by Google for example that are not set by us. The reason for this is you may be signed into your browser i.e Chrome for account syncing. To demonstrate this, if you open a private (incognito) browsing window, those cookies will no longer be present when visiting our site.

If you cannot see the domains names in the table above and instead see GDPRLOCK then that means you have not accepted the relevant cookies for that category. To see this in action if you accept all cookies in the cookie policy box, all the above domain names will display correctly

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@Nursecallequipment.co.uk. 

System Data

You are able to download a copy of your main profile data (system information such as user name registration date, last access date, ip address, confirmation of privacy policy acceptance etc but excluding data provided for the purpose of checking out in the shop a copy of this is sent upon each order))  by visiting the following link  and submitting a data request. If you wish to cancel your account please ensure you submit this request before deleting your account. Once your account is deleted all data associated with that account (except invoices and order information for tax purposes) on the live system are deleted within 24 hours and will not be recoverable.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.

We will never knowingly pass your information onto any third parties outside the scope of the operation of this site. 

We do not sell your data to any third parties, nor do we utilise your data to promote site ads to you

2.1 By entering into this Agreement, the Affiliate agrees to enrol in the Affiliate Programme, subject to the terms and conditions of this Agreement. 

2.2 The date of this Agreement shall be the Effective Date.

2.3 This Agreement shall be non-exclusive and shall not restrict or prevent the Company from entering into similar or different arrangements with third parties.

3. The Company’s Obligations

3.1The Company shall be responsible for operating and maintaining the Company Website.

3.2 The Company shall create, operate, and maintain the Affiliate Landing Page.

3.3 The Company shall use the Affiliate’s logo and other materials provided by the Affiliate at the company’s discretion on the Affiliate Landing Page solely for the purposes of the Affiliate Programme, in accordance with this Agreement.

3.4 The Company shall provide to the Affiliate the required materials to link to the Affiliate Landing Page. These materials include the code for the link to which such code should be applied.

3.5 Access to the Company Website shall be provided to all Affiliate Referred Users in accordance with the Company’s standard website terms of use, terms of sale, privacy policy, and other applicable terms and policies which may apply from time to time.

3.6 The Company reserves the right to change the name of the Company Website at any time without notice.

4. Affiliate’s Obligations

4.1 The Affiliate shall use all commercially reasonable endeavours to market and promote the Company Website and the Company’s goods via the Affiliate Link Page(s) in order to generate the maximum number of Completed Sales.

4.2 The Affiliate shall operate and maintain the Affiliate Website as under sub-Clause 5.1 and provide the materials set out in sub-Clause 5.2.

4.3 The Affiliate shall provide the Company with all reasonable co-operation required in relation to the Company’s performance of its obligations under this Agreement.

4.4 The Affiliate shall provide the Company with access to any and all information which may be reasonably required by the Company in relation to the Company’s performance of its obligations under this Agreement.

4.5 The Affiliate shall comply with all applicable laws and regulations with respect to its business and to this Agreement.

4.6 In the event of any delay on the part of the Affiliate in the performance of its obligations under this Agreement, the Company shall have the right to proportionately adjust any agreed dates for performance of its own obligations to the Affiliate as is reasonably necessary.

4.7 The Affiliate shall have no authority to legally bind the Company with respect to Affiliate Referred Users, other users, or any other party. The Affiliate shall not be appointed an agent of the Company for any purposes. The Affiliate shall not make any representation or commitment about or on behalf of the Company, the Company Website, or the Company’s goods or services.

5. The Affiliate Website and Materials

5.1 The Affiliate shall be responsible for operating and maintaining the Affiliate Website including, but not limited to, the proper operation and maintenance of all links to the Company Website.

5.2 The Affiliate shall, within 7 days of the Effective Date OR promptly, following the Effective Date submit the following materials to the Company:

5.2.1 Images for use on the Affiliate Landing Page (including, but not limited to, the Affiliate’s logo);

5.2.2 Designs and copy for its Affiliate Link Page(s) for the Company’s approval;

5.2.3 Changes to the designs and copy for its Affiliate Link Page(s) made following feedback from the Company, as applicable, for the Company’s approval;

6. Affiliate Reports

Within 5 days after the end of each calendar month, the Company shall provide to the Affiliate a report setting out the following data for that calendar month:

6.1 The number of Completed Sales, including a statement of the sums due to the Affiliate as set out below in Clause 7.

7. Commission and Payment

7.1 The Company shall pay to the Affiliate Commission at the rates set out in sub-Clause 7.2 on the Net Revenue for each Completed Sale.

7.2 Commission shall be calculated on the following basis:

7.3 Commission shall be payable only on actual receipts, not on an accruals basis. If the Company does not receive revenue on a Completed Sale, no Commission shall be payable to the Affiliate.

7.4 All sums payable shall be exclusive of VAT. If VAT is chargeable, it shall be paid in addition.

7.5 The Affiliate shall immediately notify the Company if its contact details or address details change during the Term of this Agreement and shall complete any and all forms required by HM Revenue & Customs and any other applicable public authority with respect to its activities under this Agreement.

7.6 The report specified above in Clause 6 shall include a statement of the sums due from the Company to the Affiliate for the calendar month to which the report applies. The Company shall pay such sums to the Affiliate within 60 calendar days after the date of the report or, if later, within 7 calendar days of the receipt of a proper VAT invoice.

7.7 In the event of any refunds issued for any reason including, but not limited to fraud and where such refunds are not incurred through any fault of the Company’s, the Affiliate may be contacted to arrange for the repayment of any related Commission.

8. Intellectual Property Rights

8.1 The Company hereby grants to the Affiliate a non-exclusive, non-transferrable, royalty free licence to use the Company’s trade marks and any and all other materials provided by the Company to the Affiliate to the extent required to establish links, in the form of Affiliate Link Pages, to the Company Website and to perform the Affiliate’s obligations under this Agreement.

8.2 The Affiliate hereby grants to the Company a non-exclusive, non-transferrable, royalty free licence to use the Affiliate’s trade marks and any and all other materials to the extent required to operate the Affiliate Programme and to perform the Company’s obligations under this Agreement.

8.3 The Affiliate acknowledges and agrees that the Company (and its licensors, as applicable) own all intellectual property rights in the Company Website, any materials provided by the Company, and the Company’s goods [and services]. Except as expressly stated herein, this Agreement shall not grant the Affiliate any rights to or in any copyrights, patents, database rights, trade marks (registered or unregistered), trade names, trade secrets, or any other rights or licences belonging to the Company.

8.4 The Company acknowledges and agrees that the Affiliate (and its licensors, as applicable) own all intellectual property rights in the Affiliate Website and any materials provided by the Affiliate. Except as expressly stated herein, this Agreement shall not grant the Company any rights to or in any copyrights, patents, database rights, trade marks (registered or unregistered), trade names, trade secrets, or any other rights or licences belonging to the Affiliate.

9. Confidentiality

9.1 Except as provided by sub-Clause 9.2 or as authorised in writing by the other Party, each Party shall, at all times during the continuance of this Agreement and for 6 years after its expiry or termination:

9.1.1 keep confidential all Confidential Information;

9.1.2 not disclose any Confidential Information to any other party;

9.1.3 not use any Confidential Information for any purpose other than as contemplated by and subject to this Agreement;

9.1.4 not make any copies of, record in any way or part with possession of any Confidential Information; and

9.1.5 ensure that none of its directors, officers, employees, agents, sub-contractors or advisers does any act which, if done by that Party, would be a breach of the provisions of sub-Clauses 9.1.1 to 9.1.4 above.

9.2 Either Party may:

9.2.1 disclose any Confidential Information to:

a) any sub-contractor or supplier of that Party;

b) any governmental or other authority or regulatory body; or

c) any employee or officer of that Party or of any of the aforementioned persons, parties or bodies;

to such extent only as is necessary for the purposes contemplated by this Agreement, or as required by law. In each case that Party shall first inform the person, party, or body in question that the Confidential Information is confidential and (except where the disclosure is to any such body under sub-Clause 9.2.1(b) or any employee or officer of any such body) obtaining and submitting to the other Party a written confidentiality undertaking from the party in question. Such undertaking should be as nearly as practicable in the terms of this Clause 9, to keep the Confidential Information confidential and to use it only for the purposes for which the disclosure is made; and

9.2.2 use any Confidential Information for any purpose, or disclose it to any other person, to the extent only that it is at the date of this Agreement, or at any time after that date becomes, public knowledge through no fault of that Party. In making such use or disclosure, that Party must not disclose any part of the Confidential Information which is not public knowledge.

9.3 The provisions of this Clause 9 shall continue in force in accordance with their terms, notwithstanding the termination or expiry of this Agreement for any reason.

10. Data Protection

10.1 Each Party shall at all times, and at its own expense, ensure that it complies with the requirements of all legislation and regulatory requirements in force from time to time in the United Kingdom with respect to the use of personal data, and shall assist the other Party in complying with the same.

10.2 The legislation and regulatory requirements referred to in sub-Clause 10.1 include, but are not limited to, the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended.

11. Indemnity

11.1 Subject to sub-Clause 11.3, the Affiliate shall indemnify the Company against all liabilities, costs, expenses, damages, and losses (including, but not limited to, direct or consequential loss, loss of profit, loss of reputation, and any and all interest, penalties, and legal costs (calculated on a full indemnity basis) and all other reasonable costs and expenses) suffered or incurred by the Company arising out of or in connection with the Affiliate Website or the marketing or sale of goods or services on the Affiliate Website.

11.2 Subject to sub-Clause 11.3, the Company shall indemnify the Affiliate against all liabilities, costs, expenses, damages, and losses (including, but not limited to, direct or consequential loss, loss of profit, loss of reputation, and any and all interest, penalties, and legal costs (calculated on a full indemnity basis) and all other reasonable costs and expenses) suffered or incurred by the Affiliate arising out of or in connection with the Company Website or the marketing or sale of goods or services on the Company Website.

11.3 The indemnities set out in sub-Clauses 11.1 and 11.2 shall apply provided that:

11.3.1 The indemnifying Party is given prompt notice of any such claim;

11.3.2 The indemnified Party provides reasonable co-operation to the indemnifying Party in the conduct of such claim at the indemnified Party’s expense; and

11.3.3 The Indemnifying Party is given the sole authority to defend or settle the claim.

12. Liability

12.1 Subject to sub-Clause 12.4, neither Party shall be liable to the other, whether in contact, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, revenue, goodwill, or anticipated savings.

12.2 Subject to sub-Clause 12.4, Neither Party shall be liable to the other, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:

12.2.1 Any loss arising out of the lawful termination of this Agreement or any decision not to renew its Term; or

12.2.2 Any loss that is an indirect or secondary consequence of any act or omission of the Party in question.

12.3 Subject to sub-Clause 12.4, the total liability of either Party to the other in respect of all other loss or damage arising under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed £200 for the entire Term of this Agreement (including renewals).

12.4 Nothing in this Agreement shall limit or exclude the liability of either Party for death or personal injury caused by its negligence or the negligence of its directors, officers, employees, agents, sub-contractors or advisers; fraud or fraudulent misrepresentation; liability under the indemnity provisions set out above in Clause 11; or for any other matter in respect of which it would be unlawful to exclude or restrict liability.

13. Term and Termination

13.1 This Agreement shall come into force on the Effective Date and shall continue for an agreed Term of 12 months from that date, subject to the provisions of this Clause 13.

13.2 Either Party shall have the right, exercisable by giving not less than 1 month written notice to the other at any time prior to the expiry of the Term specified in sub-Clause 13.1 (or any further period for which this Agreement has been extended) to extend this Agreement for a further period.

13.3 The Company may terminate this Agreement on notice at any time if it discontinues or withdraws (in whole or in part) the Affiliate Programme. The Company shall use reasonable endeavours to provide the Affiliate with as much notice as is reasonably possible. Such termination shall be without any liability to the Affiliate.

13.4 [Either Party may terminate this Agreement by giving to the other not less than 1 month written notice.

13.5 Without prejudice to any other rights or remedies to which either Party may be entitled, either Party may terminate this Agreement (without liability to the other) if:

13.5.1 any sum owing to that Party by the other Party under any of the provisions of this Agreement is not paid within 1 month of the due date for payment;

13.5.2 the other Party commits any other material breach of any of the provisions of this Agreement and, if the breach is capable of remedy, fails to remedy it within 1 month after being given written notice giving full particulars of the breach and requiring it to be remedied;

13.5.3 an encumbrancer takes possession, or where the other Party is a company, a receiver is appointed, of any of the property or assets of that other Party;

13.5.4 the other Party makes any voluntary arrangement with its creditors or, being a company, becomes subject to an administration order (within the meaning of the Insolvency Act 1986);

13.5.5 the other Party, being an individual or firm, has a bankruptcy order made against it or, being a company, goes into liquidation (except for the purposes of bona fide amalgamation or re-construction and in such a manner that the company resulting therefrom effectively agrees to be bound by or assume the obligations imposed on that other Party under this Agreement);

13.5.6 anything analogous to any of the foregoing under the law of any jurisdiction occurs in relation to the other Party;

13.5.7 the other Party ceases, or threatens to cease, to carry on business; or

13.5.8 control of the other Party is acquired by any person or connected persons not having control of that other Party on the date of this Agreement. For the purposes of this Clause 13, “control” and “connected persons” shall have the meanings ascribed thereto by Sections 1124 and 1122 respectively of the Corporation Tax Act 2010.

13.6 For the purposes of sub-Clause 13.5.2, a breach shall be considered capable of remedy if the Party in breach can comply with the provision in question in all respects.

13.7 The rights to terminate this Agreement shall not prejudice any other right or remedy of either Party in respect of the breach concerned (if any) or any other breach.

14. Effects of Termination

Upon the termination of this Agreement for any reason:

14.1 any sum owing by either Party to the other under any of the provisions of this Agreement shall become immediately due and payable;

14.2 all licences and benefits granted under this Agreement shall terminate immediately;

14.3 each Party shall return to the other Party (or destroy or otherwise dispose of, as requested) and make no further use of any materials, property, or other items (and any and all copies thereof) belonging to the other Party;

14.4 each Party shall (except to the extent referred to in Clause 9) immediately cease to use, either directly or indirectly, any Confidential Information, and shall immediately return to the other Party any documents in its possession or control which contain or record any Confidential Information;

14.5 all Clauses which, either expressly or by their nature, relate to the period after the expiry or termination of this Agreement shall remain in full force and effect; and

14.6 termination shall not affect or prejudice any right to damages or other remedy which the terminating Party may have in respect of the event giving rise to the termination or any other right to damages or other remedy which any Party may have in respect of any breach of this Agreement which exist at or before the date of termination.

15. Force Majeure

15.1 Neither Party shall be liable for any failure or delay in performing their obligations under this Agreement where such failure or delay results from any cause that is beyond the reasonable control of that Party

16. No Waiver

No failure or delay by either Party in exercising any of its rights under this Agreement shall be deemed to be a waiver of that right, and no waiver by either Party of a breach of any provision of this Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

17. Further Assurance

Each Party shall execute and do all such further deeds, documents, and things as may be necessary to carry the provisions of this Agreement into full force and effect.

18. Costs

Subject to any provisions to the contrary each Party shall pay its own costs of and incidental to the negotiation, preparation, execution, and carrying into effect of this Agreement.

19. Assignment and Other Dealings

19.1 The Affiliate shall not assign, mortgage, charge (otherwise than by floating charge), declare a trust over, or sub-licence or otherwise delegate any of its rights under this Agreement, or sub-contract or otherwise delegate any of its obligations hereunder without the written consent of the Company, such consent not to be unreasonably withheld.

19.2 The Company may assign, mortgage, charge, declare a trust over, or sub-licence or otherwise delegate any of its rights under this Agreement, or sub-contract or otherwise delegate any of its obligations hereunder.

20. Relationship of the Parties

Nothing in this Agreement shall constitute or be deemed to constitute a partnership, joint venture, agency, or other fiduciary relationship between the Parties other than the contractual relationship expressly provided for in this Agreement.

21. Third Party Rights

No part of this Agreement is intended to confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.

22. Notices

22.1 All notices under this Agreement shall be in writing and be deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party giving the notice.

22.2 Notices shall be deemed to have been duly given:

22.2.1 when delivered, if delivered by courier or other messenger (including registered mail) during normal business hours of the recipient; or

22.2.2 when sent, if transmitted by facsimile or e-mail and a successful transmission report or return receipt is generated; or

22.2.3 on the fifth business day following mailing, if mailed by national ordinary mail, postage prepaid; or

22.3.4 on the tenth business day following mailing, if mailed by airmail, postage prepaid.

In each case notices shall be addressed to the most recent address, e-mail address, or facsimile number notified to the other Party.

23. Entire Agreement

23.1 This Agreement constitutes the entire agreement between the Parties with respect to its subject matter and may not be modified except by an instrument in writing signed by the duly authorised representatives of the Parties.

23.2 Each Party shall acknowledge that, in entering into this Agreement, it does not rely on any representation, warranty or other provision except as expressly provided in this Agreement, and all conditions, warranties or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

24. Severance

In the event that one or more of the provisions of this Agreement is found to be unlawful, invalid, or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of this Agreement. The remainder of this Agreement shall be valid and enforceable.

25. Law and Jurisdiction

25.1 This Agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

25.2 Any dispute, controversy, proceedings or claim between the Parties relating to this Agreement (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

TERMS & CONDITIONS

These General Terms and Conditions of Sale apply to any order you place with us at www.nursecallequipment.co.uk as a consumer.  You must read these General Terms and Conditions of Sale carefully, these Terms & Conditions should be read inconjunction with our Privacy Policy.  By placing an order, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale and the associated privacy policy in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service.

Placing an Order

When placing an order with us you can do so by emailing us at sales@nursecallequipment.co.uk or by purchasing through our online shop.

All items are subject to availability.  We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.  Any alternative products supplied will be covered by the same right to cancel.

Acceptance of your order

Please note that completion of your order does not constitute our acceptance of your offer to purchase products from us.  Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.

Prices

We reserve the right to change prices without prior notice at any time. Prices charged will be those in force at the date of the Customer's order.

Value Added Tax (VAT)

VAT is charged at the prevailing rate, our VAT number can be found at the bottom of our pages as well as on your invoice documentation

Payments

Payment must be made at time of ordering.  If by agreement with us you set up an account all payments are subject to payment within 30 days from order with no exceptions.

As soon as we receive your official purchase order we will email an invoice to you which will include our payment details.  We accept payment by BACS transfer and PayPal.

The payment terms provided will depend upon the nature of the establishment purchasing the goods, but we normally provide 30 days payment terms/credit to NHS organisations and Local Authorities. In all other circumstances, a pro-forma invoice will be provided by our accounts department and payment prior to dispatch will be required.  If in doubt as to the payment terms that you will be eligible for, please contact us accounts@nursecallequipment.co.uk  We are happy to help.

Delivery

Goods supplied by www.nursecallequipment.co.uk  are offered subject to availability.

Delivery will be to the address specified in your order.  Urgent Next Day Delivery orders can be arranged with us, please email us at orders@nursecallequipment.co.uk

We endeavour to dispatch all orders on the same day once payment is confirmed and ordered before 1pm under normal circumstances.  Orders placed after this time or at the weekend are shipped on the next business day.    

If an item is out of stock we will advise you by email or phone and do our utmost to supply the item as soon as possible or we may ask you to re-order.  All risk, including risk of loss and/or damage to the products shall pass to you when they are delivered to the delivery address specified in your order.  If you have any queries please do not hesitate to contact us, we are happy to help. 

Notice of Damage, Defect, Non Delivery, or Incorrect Delivery

You should check all products once received against your order.  If the products you receive are damaged or incorrectly supplied on delivery then you must inform us (by phone or email) within 3 working days of your delivery.  Please email us at orders@nursecallequipment.co.uk

Product Guarantee

A standard 12 month guarantee, from date of delivery applies to all products with the exception of consumables, disposable and limited life products.

Any products we supply to you will be of satisfactory quality when delivered and when used for purposes for which the goods of that type are ordinarily used (in accordance with data sheet and instructions provided by us).  Nurse call equipment will not be liable for any defect in the goods arising from wear and tear, wilful damage, accident, negligence or use other than that intended.

If any goods do not conform to manufactured standard and where we are notified within 12 months of the delivery date, www.nursecallequipment.co.uk will either replace goods that are found not to conform to the standard, or bring goods up to original manufactured quality, or take back the goods found not to conform to the warranty and refund the appropriate part of the purchase price.  We reserve the right to inspect the product before refund or replacement.

Complaints

Should you wish to make a formal complaint, you can write to the customer support dept. by emailing service@nursecallequipment.co.uk

The complaint will be acknowledged on receipt and we will endeavour to resolve within 3 working days.